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Unified inbox for Instagram DMs, TikTok, and Messenger. Each conversation is tied to a lead in your workspace.

Open Inbox

Dashboard → Messages → Inbox (/dashboard/inbox).

What you can do

  • Search and filter leads by name, email, or keyword.
  • Sort by recent activity or unread messages.
  • Folders (custom inbox groups) to organize conversations.
  • Reply manually with text or images (within platform messaging windows).
  • CRM panel: email, phone, tags, and notes (shared with the Leads screen).
  • Assign agents and use Remind me snooze per agent.
  • Mark done or reopen conversations (status updates the thread).
  • Pause automation for a specific lead when you take over manually.

Messaging windows

Instagram and Messenger standard replies generally require an inbound message within the 24-hour window. TikTok uses a 48-hour window in supported regions. Directlee shows window status in the composer and may block sends outside the window.

See Common issues and Meta integration for connection help.

Freshness

New inbound messages appear via background sync (typically within ~18 seconds while the tab is focused). You do not need to refresh the page manually.

Related

  • Leads — same contacts, table view and bulk actions.
  • Broadcast — outbound campaigns to selected leads.
  • Team & roles — agent assignment and inbox permissions.
Inbox | Directlee